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Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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Frequently Asked Questions
Q: “Will your template be fully compatible with Shopify?”
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Q: “What is included in the theme package?”
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Q: “Do you guys offer a refund or exchange?”
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Q: “Would assistance be available to upload the template if needed?”
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Q: “Do you guys offer customisation services for your themes?”
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
Q: “Will your template be fully compatible with Shopify?”
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you’ve just downloaded (Don’t forget this step).
3/ Find this file: sw_xtore-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload sw_xtore-x.x.x-sections-ready.zip file to your Shopify store.
– If you would like to use Ella RTL version. Please find this file: sw_xtore-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload sw_xtore-x.x.x-sections-ready-rtl.zip file to your Shopify store
– If you want to install child theme, please go to the corresponding theme folder
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